Internet Explorer 9: Difference between revisions

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===Clearing the Cache ===  
===Clearing the Cache ===  
==== Method 1 ====
==== Method 1 ====
===== Save all your work and close ALL your IE windows =====
===== Save all your work and [http://userwiki.neosys.com/index.php/Reset_Browser| Reset Browser] =====
===== Open up a new IE window =====
===== Close all IE windows and Open up a new IE window =====
===== Click on Tools =====
===== Click on Tools =====
<BR>'''Note:''' If you cannot view the TOOLS option then you can click on the '''ALT''' key while in Internet Explorer to display it
<BR>'''Note:''' If you cannot view the TOOLS option then you can click on the '''ALT''' key while in Internet Explorer to display it
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==== Method 2 ====
==== Method 2 ====
===== Save all your work and close ALL your IE windows =====
===== Save all your work and [http://userwiki.neosys.com/index.php/Reset_Browser| Reset Browser] =====
===== Open up a new IE window =====
===== Close all IE windows and Open up a new IE window =====
===== Go to the NEOSYS login page =====
===== Go to the NEOSYS login page =====
[[image:neosys-loginpage.jpg]]
[[image:neosys-loginpage.jpg]]

Revision as of 14:02, 18 November 2013

Clearing the Cache

Method 1

Save all your work and Reset Browser
Close all IE windows and Open up a new IE window
Click on Tools


Note: If you cannot view the TOOLS option then you can click on the ALT key while in Internet Explorer to display it
IE9 Click on Tools.JPG

OR Alternatively

IE9 Click on Tools-2.JPG

Click on Internet options
IE9 Click on Internet Options.JPG


Click the General tab, and then, under Browsing history, click Delete


IE9 Click on Delete.JPG

In the Delete Browsing History dialogue box, select ALL options and click Delete


IE9 Click on Delete 2.JPG

Restart Internet Explorer

If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:

Method 2

Save all your work and Reset Browser
Close all IE windows and Open up a new IE window
Go to the NEOSYS login page

Neosys-loginpage.jpg

Press F12

The developer tools should appear at the bottom of Internet Explorer 9 window as follows:

Ie9-developertools.jpg

Click on Cache
  1. Click on "Clear browser cache for this domain"
    Ie9-developertools-clearbrowser.jpg
  2. Click on Yes
    Ie9-developertools-clearbrowser-sure.jpg
  3. Click on "Clear cookies for domain"
    Ie9-developertools-clearcookies.jpg
  4. Click on Yes
    Ie9-developertools-clearcookies-sure.jpg
Restart Internet Explorer

Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser


Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Save all your work and close ALL your IE windows

Open up a new IE window

Click on Tools


IE9 Click on Tools.JPG

OR Alternatively

IE9 Click on Tools-2.JPG

Click on Internet Options


IE9 Click on Internet Options.JPG

Click on Advanced Tab and Click on Reset


IE9 Click on Advanced Tab Reset.JPG

Select Delete Personal Settings Option and Click on Reset


IE9 Click on Reset.JPG

Restart Internet Explorer

Reconfigure Internet Explorer

Refer to Configuring Internet Explorer to learn how to configure Internet Explorer before using NEOSYS.