Internet Explorer 9

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1 Clearing the Cache

1.1 Method 1

Use keyboard shortcut keys Ctrl + Shift + Del .

Then from the popup that appears, choose the options as shown below.

IE9 Click on Delete 2.JPG

Select Delete and then restart Internet Explorer.

1.2 Method 2

Click on Tools

If you cannot view the TOOLS option then you can click on the ALT key while in Internet Explorer to display it

IE9 Click on Tools.JPG

OR Alternatively

IE9 Click on Tools-2.JPG

Click on Internet options

IE9 Click on Internet Options.JPG

Click the General tab, and then, under Browsing history, click Delete

IE9 Click on Delete.JPG

In the Delete Browsing History dialogue box, select ALL options and click Delete

IE9 Click on Delete 2.JPG

Restart Internet Explorer

If the problem with the browser still persists, follow the instructions to reset your browser to factory settings.

1.3 Method 3

Close all IE windows and Open up a new IE window

Go to the NEOSYS login page

Neosys-loginpage.jpg

Press F12

The developer tools should appear at the bottom of Internet Explorer 9 window as follows:

Ie9-developertools.jpg

Click on Cache

  1. Click on "Clear browser cache for this domain"
    Ie9-developertools-clearbrowser.jpg
  2. Click on Yes
    Ie9-developertools-clearbrowser-sure.jpg
  3. Click on "Clear cookies for domain"
    Ie9-developertools-clearcookies.jpg
  4. Click on Yes
    Ie9-developertools-clearcookies-sure.jpg

Restart Internet Explorer


2 Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser


3 Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Save all your work and close ALL your IE windows

Open up a new IE window

Click on Tools

IE9 Click on Tools.JPG

OR Alternatively

IE9 Click on Tools-2.JPG

Click on Internet Options

IE9 Click on Internet Options.JPG

Click on Advanced Tab and Click on Reset

IE9 Click on Advanced Tab Reset.JPG

Select Delete Personal Settings Option and Click on Reset

IE9 Click on Reset.JPG

Restart Internet Explorer

Reconfigure Internet Explorer before using NEOSYS.