Internet Explorer 11

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Clearing the Cache

Method 1

Use keyboard shortcut keys Ctrl + Shift + Del .

Then from the popup that appears, choose the options as shown below.

CacheIE11-5.jpg

Select Delete and then restart Internet Explorer.

Method 2

Click on Tools

CacheIE11-1.jpg

Click on Internet options

CacheIE11-2.jpg

OR Alternatively press Ctrl key and select Internet Options under Tools

CacheIE11-3.png

Click the General tab, and then, under Browsing history, click Delete

CacheIE11-4.jpg

In the Delete Browsing History dialogue box, select ALL options and click Delete

CacheIE11-5.jpg

Restart Internet Explorer

If the problem with the browser still persists, follow the instructions to reset your browser to factory settings.

Method 3

Go to the NEOSYS login page

Click F12 Developer tools under Tools Menu

CacheIE11-6.jpg

OR Alternatively Press F12

The developer tools should appear at the bottom of Internet Explorer 11 window as follows:

CacheIE11-7.jpg

Restart Internet Explorer

Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser


Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Save all your work and close ALL your IE windows

Open up a new IE window

Click on Tools

CacheIE11-2.jpg

OR Alternatively press Ctrl key and select Internet Options under Tools

CacheIE11-3.jpg

Click on Advanced Tab and Click on Reset

CacheIE11-8.jpg

Select Delete Personal Settings Option and Click on Reset

CacheIE11-9.jpg

Restart Internet Explorer

Reconfigure Internet Explorer before using NEOSYS.