Internet Explorer 11

Clearing the Cache

Method 1

Use keyboard shortcut keys Ctrl + Shift + Del .

Then from the popup that appears, choose the options as shown below.

Select Delete and then restart Internet Explorer.

Method 2

Click on Tools

Click on Internet options

OR Alternatively press Ctrl key and select Internet Options under Tools

Click the General tab, and then, under Browsing history, click Delete

In the Delete Browsing History dialogue box, select ALL options and click Delete

Restart Internet Explorer

If the problem with the browser still persists, follow the instructions to reset your browser to factory settings.

Method 3

Go to the NEOSYS login page

Click F12 Developer tools under Tools Menu

OR Alternatively Press F12

The developer tools should appear at the bottom of Internet Explorer 11 window as follows:

Restart Internet Explorer

Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser

Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Save all your work and close ALL your IE windows

Open up a new IE window

Click on Tools

OR Alternatively press Ctrl key and select Internet Options under Tools

Click on Advanced Tab and Click on Reset

Select Delete Personal Settings Option and Click on Reset

Restart Internet Explorer

Reconfigure Internet Explorer before using NEOSYS.