Internet Explorer 11

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Clearing the Cache

Method 1

Save all your work and Reset Browser
Close all IE windows and Open up a new IE window
Click on Tools


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Click on Internet options


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OR Alternatively press Ctrl key and select Internet Options under Tools
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Click the General tab, and then, under Browsing history, click Delete


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In the Delete Browsing History dialogue box, select ALL options and click Delete


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Restart Internet Explorer

If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:

Method 2

Save all your work and Reset Browser
Close all IE windows and Open up a new IE window
Go to the NEOSYS login page
Click F12 Developer tools under Tools Menu

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OR Alternatively Press F12

The developer tools should appear at the bottom of Internet Explorer 9 window as follows:

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Restart Internet Explorer

Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser


Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Save all your work and close ALL your IE windows

Open up a new IE window

Click on Tools


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OR Alternatively press Ctrl key and select Internet Options under Tools

Click on Internet Options


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Click on Advanced Tab and Click on Reset


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Select Delete Personal Settings Option and Click on Reset


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Restart Internet Explorer

Reconfigure Internet Explorer

Refer to Configuring Internet Explorer to learn how to configure Internet Explorer before using NEOSYS.