Remote assistance using Teamviewer

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Revision as of 13:05, 13 August 2018 by Gregory (talk | contribs) (Changed to be more suitable for clients, removed repeating obvious steps for support.)
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NEOSYS uses the commercial license of Teamviewer 7.

How to get Teamviewer 7

For remote support download Teamviewer7 by:

  1. Going to [[1]] or NEOSYS Menu -> Help -> NEOSYS Help Desk
  2. Choosing the appropriate operating system either Windows or Mac.
  3. Save the download file and install.

How to give NEOSYS Support access to view/control your desktop using Teamviewer

  1. Run Teamviewer from Start > Program Files
  2. Once Teamviewer has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
  3. Support will then connect to your computer.
  4. If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
  5. Do not logout, this will cause the Teamviewer session to close and a new password will be required by Support.

How to change your Teamviewer

  1. If Teamviewer 7 is running, close it.
  2. Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.

Overcome the "Commercial Use suspected" message

  1. Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
  2. Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
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