Remote assistance using Teamviewer: Difference between revisions

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m (Changed to be more suitable for clients, removed repeating obvious steps for support.)
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NEOSYS uses the commercial license of Teamviewer 7. Clients who require suppoet via Teamviewer can download Teamviewer7 quick support form www.neosys.com/help
NEOSYS uses the commercial license of Teamviewer 7.  


=== How to give someone access to view/control your desktop using Teamviewer ===
=== How to get Teamviewer 7 ===
For remote support download Teamviewer7 by:
#Going to [[http://www.neosys.com/help/]] or NEOSYS Menu -> Help -> NEOSYS Help Desk
#Choosing the appropriate operating system either Windows or Mac.
#Save the download file and install.
 
=== How to give NEOSYS Support access to view/control your desktop using Teamviewer ===


# Run Teamviewer from Start > Program Files
# Run Teamviewer from Start > Program Files
# If Teamviewer is not installed download and install it from (http://www.teamviewer.com/download/TeamViewer_Setup.exe if you are on Windows or http://www.teamviewer.com/download/TeamViewer.dmg if you are on Mac
# Once Teamviewer has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
# Once Teamviewer has opened up, get your ID and Password as displayed on the screen and give it to the party that wants to establish the connection
# Support will then connect to your computer.
# The other party has to run Teamviewer from Start > Program Files or follow the instruction no 2 if Teamviewer is not installed. After Teamviewer has opened up, tell them to enter your ID in '''Create Session section''', then select Remote Support and click on Connect to Partner.  
# Teamviewer will connect to you now and will prompt them for your password. They have to enter the same password as you provided. After successful authentication the other party will be able to view your desktop.
# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
# Do not logout, this will cause the Teamviewer session to close and a new password will be required by Support.


=== How to remote control someone elses desktop ===
=== How to change your Teamviewer ===
# Ask the other person to download and run Teamviewer (http://www.neosys.com/help/). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password
# If Teamviewer 7 is running, close it.
# Run the Teamviewer Support Utility from (http://www.teamviewer.com/download/TeamViewer_Setup.exe for Windows or http://www.teamviewer.com/download/TeamViewer.dmg for Mac) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.
# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.
# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.
 
=== How to change your Teamviewer ID and/or overcome the "Commercial Use suspected" message ===
# First Close Teamviewer, if it is running.
# Click on Start –> Run –> type %appdata% –> delete Teamviewer folder
 
 


=== Overcome the "Commercial Use suspected" message ===
# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
# Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
# Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.

Revision as of 13:05, 13 August 2018

NEOSYS uses the commercial license of Teamviewer 7.

How to get Teamviewer 7

For remote support download Teamviewer7 by:

  1. Going to [[1]] or NEOSYS Menu -> Help -> NEOSYS Help Desk
  2. Choosing the appropriate operating system either Windows or Mac.
  3. Save the download file and install.

How to give NEOSYS Support access to view/control your desktop using Teamviewer

  1. Run Teamviewer from Start > Program Files
  2. Once Teamviewer has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
  3. Support will then connect to your computer.
  4. If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
  5. Do not logout, this will cause the Teamviewer session to close and a new password will be required by Support.

How to change your Teamviewer

  1. If Teamviewer 7 is running, close it.
  2. Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.

Overcome the "Commercial Use suspected" message

  1. Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
  2. Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
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