Troubleshooting NEOSYS Finance System

Locating and correcting Exchange Gain/Loss A/c errors

Cross Check Balance errors

Resolving opening balances in P&L accounts where you fail to put a closing account on them

Correcting mistakes in postings

Posting 0 Currency Amounts to Open Item Accounts

Solving Error - Index overflow - run Finance, Maintenance, "Clear Open Items"

Converting Balance Forward Accounts to Open Item

Resolving the "NONE supplier does not exist" message on invoice postings

Problem: Batches “missing” from selected periods

NEOSYS allows you to clear the default batch period during data entry. Then the posting period is determined by the voucher date and there may be different periods posted within a single batch.

Such batches are listed in period 0 and not in the period of any specific voucher in the batch. This applies even if all the vouchers in the batch happen to be in the same period.

Problem: Account number does not exist

User can find this message while passing/positing any entry in finance.

Explanation:

This error means that the account for which a user is trying to post an entry does not exist in finance ledgers.

NEOSYS allows users to put the accounts manually in their respective chart but all the provision/accrual accounts are automatically created in their respective chart. There can be a scenario in which the accrual accounts are not created automatically as explained below:

Problem:

Clients who are using an older version of neosys and have entered a schedule number which begins with a non-numeric character, face a problem that accrual accounts are not automated and receive the message "Account number does not exist" while posting an supplier invoice before creating an Invoice to client.

Troubleshoot this message:

• All accrual accounts are created in ACC20XX ledger after the schedule is approved. So check if the schedule is approved, if not ask user to approve the schedule.

Solution:

• This problem was fixed in 04th July 2011 version of neosys. So first step is to upgrade a client database. Upgrade will prevent in causing the problem again for future schedules.

• Now the solution to this problem is to save the schedule again without doing any changes/amendment on a schedule. This can be done by changing something and changing it back before saving.

Solving ALLOCATION EXCEEDS BASE AMOUNT error

This message may come when running the CHK.ALLOC maintenance procedure.

Under normal circumstances, the total amount and base amount allocated to other vouchers cannot exceed the amount and base amount on the voucher. In other words, you cannot allocate a payment of 1000 to invoices totaling 1100. However the situation can arise in some circumstances on currency amounts that have been revalued. If you cancel manual allocations on currency amounts and there have been some revaluations (since the original manual allocation) that resulted in an INCREASE in the amount outstanding.

Solution: Run the revaluation program since its job is to amend outstanding base amount to agree with the outstanding currency amount at the prevailing exchange rate.