Internet Explorer 9: Difference between revisions

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===Clearing the Cache ===  
===Clearing the Cache ===  
==== Method 1 ====
==== Method 1 ====
===== Save all your work and [http://userwiki.neosys.com/index.php/Reset_Browser  Reset Browser] =====
 
=====[[Setting_up_and_Configuring_NEOSYS_Generally#Configuring_Internet_Explorer|Configure Internet Explorer]]=====
{{Clear Cache}}
===== Close all IE windows and Open up a new IE window =====
 
===== Click on Tools =====
[[IMAGE:IE9_Click on Delete_2.JPG]]
<BR>'''Note:''' If you cannot view the TOOLS option then you can click on the '''ALT''' key while in Internet Explorer to display it
 
<BR>[[IMAGE:IE9_Click on Tools.JPG]]<BR>
Select Delete and then restart Internet Explorer.
<BR> '''OR Alternatively'''<BR>
<BR> [[IMAGE:IE9_Click on Tools-2.JPG]]<BR>
===== Click on Internet options<BR> [[IMAGE:IE9_Click on Internet Options.JPG]] =====
<BR>
===== Click the General tab, and then, under Browsing history, click Delete =====
<BR> [[IMAGE:IE9_Click on Delete.JPG]]<BR>
===== In the Delete Browsing History dialogue box, select ALL options and click Delete =====
<BR> [[IMAGE:IE9_Click on Delete_2.JPG]]<BR>
===== Restart Internet Explorer =====
'''If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:'''


==== Method 2 ====
==== Method 2 ====
===== Save all your work and [http://userwiki.neosys.com/index.php/Reset_Browser| Reset Browser] =====
 
=====[[Setting_up_and_Configuring_NEOSYS_Generally#Configuring_Internet_Explorer|Configure Internet Explorer]]=====
Click on Tools
===== Close all IE windows and Open up a new IE window =====
 
===== Go to the NEOSYS login page =====
If you cannot view the TOOLS option then you can click on the '''ALT''' key while in Internet Explorer to display it
 
[[IMAGE:IE9_Click on Tools.JPG]]
 
OR Alternatively
 
[[IMAGE:IE9_Click on Tools-2.JPG]]
 
Click on Internet options
 
[[IMAGE:IE9_Click on Internet Options.JPG]]
 
Click the General tab, and then, under Browsing history, click Delete
 
[[IMAGE:IE9_Click on Delete.JPG]]
 
In the Delete Browsing History dialogue box, select ALL options and click Delete
 
[[IMAGE:IE9_Click on Delete_2.JPG]]
 
Restart Internet Explorer
 
If the problem with the browser still persists, follow the instructions to [[Internet_Explorer_9#Reset_Browser_to_Factory_Settings| reset]] your browser to factory settings.
 
==== Method 3 ====
 
Close all IE windows and Open up a new IE window
 
Go to the NEOSYS login page
 
[[image:neosys-loginpage.jpg]]
[[image:neosys-loginpage.jpg]]
===== Press F12 =====
 
Press F12
 
The developer tools should appear at the bottom of Internet Explorer 9 window as follows:
The developer tools should appear at the bottom of Internet Explorer 9 window as follows:


[[image:ie9-developertools.jpg]]
[[image:ie9-developertools.jpg]]


===== Click on Cache =====
Click on Cache
#Click on "Clear browser cache for this domain" <br> [[image:ie9-developertools-clearbrowser.jpg]] <br>
#Click on "Clear browser cache for this domain" <br> [[image:ie9-developertools-clearbrowser.jpg]] <br>
#Click on Yes <br> [[image:ie9-developertools-clearbrowser-sure.jpg]] <br>
#Click on Yes <br> [[image:ie9-developertools-clearbrowser-sure.jpg]] <br>
#Click on "Clear cookies for domain" <br> [[image:ie9-developertools-clearcookies.jpg]] <br>
#Click on "Clear cookies for domain" <br> [[image:ie9-developertools-clearcookies.jpg]] <br>
#Click on Yes <br> [[image:ie9-developertools-clearcookies-sure.jpg]] <br>
#Click on Yes <br> [[image:ie9-developertools-clearcookies-sure.jpg]] <br>
===== Restart Internet Explorer =====
 
Restart Internet Explorer
 


=== Clearing cache only for a particular web page ===
=== Clearing cache only for a particular web page ===
Press Control + F5 key combination on your keyboard while accessing that webpage in the browser
Press Control + F5 key combination on your keyboard while accessing that webpage in the browser




Line 44: Line 66:
  '''''CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS.'''''  
  '''''CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS.'''''  
  '''''Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. '''''
  '''''Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. '''''
==== Save all your work and close ALL your IE windows ====
 
==== Open up a new IE window ====
Save all your work and close ALL your IE windows
==== Click on Tools ====
 
<BR> [[IMAGE:IE9_Click on Tools.JPG]]<BR>
Open up a new IE window
<BR> '''OR Alternatively'''<BR>
 
<BR> [[IMAGE:IE9_Click on Tools-2.JPG]]<BR>
Click on Tools
==== Click on Internet Options ====
 
<BR> [[IMAGE:IE9_Click on Internet Options.JPG]]<BR>
[[IMAGE:IE9_Click on Tools.JPG]]
==== Click on Advanced Tab and Click on Reset ====
 
<BR> [[IMAGE:IE9_Click on Advanced Tab_Reset.JPG]]<BR>
OR Alternatively
==== Select Delete Personal Settings Option and Click on Reset ====
 
<BR> [[IMAGE:IE9_Click on Reset.JPG]]<BR>
[[IMAGE:IE9_Click on Tools-2.JPG]]
==== Restart Internet Explorer ====
 
==== Reconfigure Internet Explorer ====
Click on Internet Options
Refer to [[Setting_up_and_Configuring_NEOSYS_Generally#Configuring_Internet_Explorer|Configuring Internet Explorer]] to learn how to configure Internet Explorer before using NEOSYS.
 
[[IMAGE:IE9_Click on Internet Options.JPG]]
 
Click on Advanced Tab and Click on Reset
 
[[IMAGE:IE9_Click on Advanced Tab_Reset.JPG]]
 
Select Delete Personal Settings Option and Click on Reset
 
[[IMAGE:IE9_Click on Reset.JPG]]
 
Restart Internet Explorer
 
[[Setting_up_and_Configuring_NEOSYS_Generally#Configuring_Internet_Explorer| Reconfigure Internet Explorer]] before using NEOSYS.

Latest revision as of 06:24, 15 March 2016

Clearing the Cache

Method 1

Use keyboard shortcut keys Ctrl + Shift + Del .

Then from the popup that appears, choose the options as shown below.

IE9 Click on Delete 2.JPG

Select Delete and then restart Internet Explorer.

Method 2

Click on Tools

If you cannot view the TOOLS option then you can click on the ALT key while in Internet Explorer to display it

IE9 Click on Tools.JPG

OR Alternatively

IE9 Click on Tools-2.JPG

Click on Internet options

IE9 Click on Internet Options.JPG

Click the General tab, and then, under Browsing history, click Delete

IE9 Click on Delete.JPG

In the Delete Browsing History dialogue box, select ALL options and click Delete

IE9 Click on Delete 2.JPG

Restart Internet Explorer

If the problem with the browser still persists, follow the instructions to reset your browser to factory settings.

Method 3

Close all IE windows and Open up a new IE window

Go to the NEOSYS login page

Neosys-loginpage.jpg

Press F12

The developer tools should appear at the bottom of Internet Explorer 9 window as follows:

Ie9-developertools.jpg

Click on Cache

  1. Click on "Clear browser cache for this domain"
    Ie9-developertools-clearbrowser.jpg
  2. Click on Yes
    Ie9-developertools-clearbrowser-sure.jpg
  3. Click on "Clear cookies for domain"
    Ie9-developertools-clearcookies.jpg
  4. Click on Yes
    Ie9-developertools-clearcookies-sure.jpg

Restart Internet Explorer


Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser


Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Save all your work and close ALL your IE windows

Open up a new IE window

Click on Tools

IE9 Click on Tools.JPG

OR Alternatively

IE9 Click on Tools-2.JPG

Click on Internet Options

IE9 Click on Internet Options.JPG

Click on Advanced Tab and Click on Reset

IE9 Click on Advanced Tab Reset.JPG

Select Delete Personal Settings Option and Click on Reset

IE9 Click on Reset.JPG

Restart Internet Explorer

Reconfigure Internet Explorer before using NEOSYS.