Internet Explorer 9

1. Save all your work and close ALL your IE windows
2. Open up a new IE window
3. Click on Tools
   Note: If you cannot view the TOOLS option then you can click on the ALT key while in Internet Explorer to display it
   
   OR Alternatively
   
   
   
4. Click on Internet options
   
   
5. Click the General tab, and then, under Browsing history, click Delete
   
   
6. In the Delete Browsing History dialogue box, select Temporary Internet files and click Delete
   
   
7. Restart Internet Explorer

If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:

1. Save all your work and close ALL your IE windows
2. Open up a new IE window
3. Click on Tools
   
   
   OR Alternatively
   
   
   
4. Click on Internet Options
   
   
5. Click on Advanced Tab and Click on Reset
   
   
6. Select Delete Personal Settings Option and Click on Reset
   
   
7. Restart Internet Explorer