How to reset the password?
To reset the password you need to go to NEOSYS login page and click on the REMINDER button as shown below:
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As you click here it will ask for your email Id. Enter your email ID here as shown below:
After doing this click OK and a new message will come up as below:
Check your emails account and you should get an email with subject “NEOSYS PASSWORD RESET”.
NOTE:
Three consecutive login failures, for any reason, over any time period, now cause automatic lockout until the account password is changed using any of the usual methods e.g. password reminder if the user has an email account registered and accessible, or an administrator using the Authorisation File. Password can also be configured to auto-expire all passwords after a set number of days from the date the password was last changed.
Users with email accounts registered in NEOSYS (and accessible) can reset their passwords from the login screen - even after expiry. Users without access to email accounts must change their password after logging in which of necessity must be prior to expiry.
All user reminded to change their password on login if their password is expiring within one week. System administrators may reset passwords at any time in the Authorisation File. In the same place they can configure, per database, the number of days between password reset and expiry.
