Troubleshooting NEOSYS Generally

Resolving the "Network or server failure. (No response) Please try again later and/or get technical assistance" message

Appears in versions of NEOSYS dated 8 Feb 2009 onwards and is the same as the following error.

Understanding the "system cannot locate the resource specified" message

Problem explained

While working on NEOSYS, a user might get the following message as a pop-up:

ERROR: -2146697211 The system cannot locate the resource specified.
in .Send

This error message pops up when network failures occur especially when NEOSYS is being accessed over the internet when there are temporary problems in the internet connectivity or overload on the ISP.

This also could happen within an office over the LAN when there is a bad Ethernet switch/hub that cause the connection to break or just bad cabling.

Solution

There isn't a clear solution to this especially if NEOSYS is accessed via the Internet as the external network is out of our control.

So it would be advisable to just wait and try again.

If within an office, then the IT people have to investigate possible causes as explained above.

Fixing "" does not exist in the client file Error Message

Problem explained

After creating new brands in the client file or after creating a new client record and brands under it, whenever you key in the brand in the schedule file, you would get this message.

Solution

All processes stopped

F5
REINDEXCLIENTS
REINDEXBRANDS

Document Remains Locked longer than 10 minutes after an Internet Explorer Window crashes

Lost/hidden internet explorer window on windows that cannot be accessed keeps document locked until process killed/windows restarted

Symptoms

1. Internet Explorer Windows "disappears" while working on a document.
2. Attempts to reopen the same document (even after the normal NEOSYS ten minute lock timeout) results in a message something like "Cannot be edited because the document is in use by (username)"
3. NEOSYS Support Menu, List of Open Documents shows that the record lock is being actively refreshed every five minutes as per normal NEOSYS process
4. The iexplorer task can be seen in task managers, list of processes even after closing all Internet Explorer window.

Cause

Almost certainly due to windows unreliability when PC is customised with additional software from internet etc.

Work around

Kill the iexplorer task in Task Manager's list of processes or reboot the workstation and wait for up to 10 minutes for the lock to be cleared.

Permanent Solution

1. Remove Internet Explorer Add-ons
2. Reinstall Internet Explorer
3. Reinstall Windows

Troubleshooting Internet Explorer

Troubleshooting IE