Internet Explorer 11

Clearing the Cache

Method 1

Click on Tools

Click on Internet options

OR Alternatively press Ctrl key and select Internet Options under Tools

Click the General tab, and then, under Browsing history, click Delete

In the Delete Browsing History dialogue box, select ALL options and click Delete

Restart Internet Explorer

If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:

Method 2

Click F12 Developer tools under Tools Menu

OR Alternatively Press F12

The developer tools should appear at the bottom of Internet Explorer 11 window as follows:

Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser

Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Click on Tools

OR Alternatively press Ctrl key and select Internet Options under Tools

Click on Advanced Tab and Click on Reset

Select Delete Personal Settings Option and Click on Reset

Reconfigure Internet Explorer

Refer to Configuring Internet Explorer to learn how to configure Internet Explorer before using NEOSYS.