Sales FAQ

Can we have a trial version of NEOSYS?

Unfortunately we don’t have a provision for free trial & the reasons are:

1. It will take as much time & effort to configure & train a full trial system as establishing a live system
2. Our system is tried and tested over many years
3. We don’t ask for a huge upfront fees, the 6 months fee is very reasonable for a system with such features, so I suggest we can set it up and we can add on a few new features that you would like to add.
4. We are happy to spend more time demonstrating the system to gain users acceptance
5. There is a demo system online for you to experiment

What is considered as the installation and billing period/date?

Installation is done within 2 working days after receipt of the first payment(for 6 months) is confirmed.

Billing cycle starts from the date we start work which is installation date.

If there is any dead period due to lack of client staff availability or other reasons for one month or more meaning absolutely NO activity either by client or NEOSYS after installation and before going live then the start date of the period of the first renewal of software licence and support fee may be delayed by the duration of the dead period.

Will NEOSYS refund the advance payment in case of termination of services?

No. There are no refunds for initial or quarterly fees paid in advance.

What is the minimum period for subscription?

Minimum period for subscription is 3 months after the initial period of 6 months.

What is the notice period for termination of NEOSYS services?

There is no notice period.

Who will administrate the system?

NEOSYS Support staff will administrate the system.

What will be the cost if we maintain the data in our server instead of hosted basis?

If NEOSYS is installed and hosted on NEOSYS servers, we provide a discount of 50USD. If NEOSYS is installed on the client's server then the discount of 50USD does not apply

What happens after contract with NEOSYS is terminated?

1. NEOSYS locks data entry for future periods.
2. NEOSYS allows accessing old data & to edit this data for 1 year.
3. Any support required in this time will be charged extra

How will the data be handed over to the client after the end of contract?

Client users are responsible for taking soft copy of the data from NEOSYS.

See How to export data from NEOSYS

Will NEOSYS Support staff have access to the server?

Yes. NEOSYS support agreement is conditional on being able to access your server at all times. See Agreement with Client IT to provide remote support

We will sign a Confidentiality Agreement with you to assure you that your data is safe and will not be shared with anyone under any circumstance.

Is it OK for NEOSYS to have access to data?

1. Access at all times to client data is becoming a standard practice in the modern computer industry.
2. Data theft is present not just with 24x7 access, but it could be at any time from anyone and we have various security measures to tackle this risk.
3. It is almost impossible to create a product to the extent where one can guarantee that NOBODY except the users have access to the data.
4. If a situation arises where integration is required then programmers will require access to data to understand user requirements
5. NEOSYS Support staff sign Non-Disclosure agreements assuring that client data always remains confidential.
6. We expect you to trust our professionalism like our all our clients because objection to access at all times is a misguided reaction

Is NEOSYS compatible with Mac?

The Job and Timesheets module are fully compatible with Mac; users of both Media and Finance are usually PC users. See NEOSYS Software Browser and OS requirements