Sales FAQ: Difference between revisions
No edit summary |
|||
| Line 38: | Line 38: | ||
=== How will the data be handed over to the client after the end of contract? === | === How will the data be handed over to the client after the end of contract? === | ||
Client users are responsible for taking soft copy of the data from NEOSYS in the form of PDF/HTML | |||
See [http://userwiki.neosys.com/index.php/General_FAQ#How_can_we_export_data_from_NEOSYS.3F How to export data from NEOSYS] | See [http://userwiki.neosys.com/index.php/General_FAQ#How_can_we_export_data_from_NEOSYS.3F How to export data from NEOSYS] | ||
Revision as of 13:05, 6 August 2014
Can we have a trial version of NEOSYS?
Unfortunately we don’t have a provision for free trial & the reasons are:
- It will take as much time & effort to configure & train a full trial system as establishing a live system
- Our system is tried and tested over many years
- We don’t ask for a huge upfront fees, the 6 months fee is very reasonable for a system with such features, so I suggest we can set it up and we can add on a few new features that you would like to add.
- We are happy to spend more time demonstrating the system to gain users acceptance
- There is a demo system online for you to experiment
What is considered as the installation and billing period/date?
Installation is done within 2 working days after receipt of the first payment(for 6 months) is confirmed.
Billing cycle starts from the date we start work which is installation date.
If there is any dead period due to lack of client staff availability or other reasons for one month or more meaning absolutely NO activity either by client or NEOSYS after installation and before going live then the start date of the period of the first renewal of software licence and support fee may be delayed by the duration of the dead period.
Will NEOSYS refund the advance payment in case of termination of services?
No. There are no refunds for initial or quarterly fees paid in advance.
What is the minimum period for subscription?
Minimum period for subscription is 3 months after the initial period of 6 months.
What is the notice period for termination of NEOSYS services?
There is no notice period.
Who will administrate the system?
NEOSYS Support staff will administrate the system.
What will be the cost if we maintain the data in our server instead of hosted basis?
If NEOSYS is installed and hosted on NEOSYS servers, we provide a discount of 50USD. If NEOSYS is installed on the client's server then the discount of 50USD does not apply
How will the data be handed over to the client after the end of contract?
Client users are responsible for taking soft copy of the data from NEOSYS in the form of PDF/HTML
