Troubleshooting NEOSYS Media System

Client / Brand change does not reflect in Media Diary

Unusually for NEOSYS, in the ADS file (on which the media diary and all "List of Ads" type reports and files are based) lots of referential information (like client/supplier etc) is frozen at the point of the last update. Running CREATEADS rebuilds the ads file and therefore gets/stores the latest client, supplier etc info into the ad records. Moving brands between clients and vehicles between suppliers is rare.

F5
CREATEADS

In most files other files, NEOSYS only stores the main codes like brand code and vehicle code and every time a report needs the client or supplier code it looks up that information from the separate brand or vehicle file so it always gets the latest info. This is how databases usually work. Actually some people would like the reports based on the ORIGINAL codes rather than the latest codes.

Ads are missing from Some but not All Media Diary and/or related Reports/Screens

Cause: System error - possible an unresolved NEOSYS software error

Recovery:

F5
CREATEADS
choose "Reindex the Ads File"

Fixing wrong exchange rates in invoices

Removing unnecessary items from List of Schedules Pending Invoices

Sometimes, schedules which don't need invoicing appear on the List of Schedules Pending Invoicing. This occurs if you do the following:

1. Invoice the schedule. NEOSYS removes it from the pending invoicing list.
2. Modify the schedule. NEOSYS puts it back onto the pending invoicing list.
3. Modify the schedule back to as it was invoiced in. NEOSYS *doesn't* remove it from the pending invoicing list.

The solution is to ask for a proforma invoice for the schedule. This will give you a "nothing to invoice" message and remove it from the list. Asking for a proforma instead of an invoice is a precaution to avoid accidentally raising an invoice if there really is something to invoice on the schedule that you didn't expect, and will show you exactly what is pending invoicing.