Internet Explorer 9

Clearing the Cache

Method 1

Click on Tools

Note: If you cannot view the TOOLS option then you can click on the ALT key while in Internet Explorer to display it


OR Alternatively

Click the General tab, and then, under Browsing history, click Delete

In the Delete Browsing History dialogue box, select ALL options and click Delete

Restart Internet Explorer

If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:

Method 2

Go to the NEOSYS login page

Press F12

The developer tools should appear at the bottom of Internet Explorer 9 window as follows:

Click on Cache

1. Click on "Clear browser cache for this domain"
   
   
2. Click on Yes
   
   
3. Click on "Clear cookies for domain"
   
   
4. Click on Yes
   
   

Clearing cache only for a particular web page

Press Control + F5 key combination on your keyboard while accessing that webpage in the browser

Reset Browser to Factory Settings

CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. 
Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff. 

Click on Tools

OR Alternatively

Click on Internet Options

Click on Advanced Tab and Click on Reset

Select Delete Personal Settings Option and Click on Reset

Reconfigure Internet Explorer

Refer to Configuring Internet Explorer to learn how to configure Internet Explorer before using NEOSYS.