Troubleshooting NEOSYS Finance System: Difference between revisions

From NEOSYS User Support Wiki
Jump to navigationJump to search
No edit summary
No edit summary
Line 19: Line 19:
[[Problem: Account number does not exist]]
[[Problem: Account number does not exist]]


[[Resolving ALLOCATION EXCEEDS BASE AMOUNT error]]
=== Solving ALLOCATION EXCEEDS BASE AMOUNT error ===
 
This message may come when running the CHK.ALLOC maintenance procedure.
 
Under normal circumstances, the total amount and base amount allocated to other vouchers cannot exceed the amount and base amount on the voucher. In other words, you cannot allocate a payment of 1000 to invoices totaling 1100. However the situation can arise in some circumstances on currency amounts that have been revalued. If you cancel manual allocations on currency amounts and there have been some revaluations (since the original manual allocation) that resulted in an INCREASE in the amount outstanding.
 
Solution: Run the revaluation program since its job is to amend outstanding base amount to agree with the outstanding currency amount at the prevailing exchange rate.

Revision as of 07:02, 28 April 2014

Locating and correcting Exchange Gain/Loss A/c errors

Cross Check Balance errors

Resolving opening balances in P&L accounts where you fail to put a closing account on them

Correcting mistakes in postings

Posting 0 Currency Amounts to Open Item Accounts

Solving Error - Index overflow - run Finance, Maintenance, "Clear Open Items"

Converting Balance Forward Accounts to Open Item

Resolving the "NONE supplier does not exist" message on invoice postings

Problem: Batches “missing” from selected periods

Problem: Account number does not exist

Solving ALLOCATION EXCEEDS BASE AMOUNT error

This message may come when running the CHK.ALLOC maintenance procedure.

Under normal circumstances, the total amount and base amount allocated to other vouchers cannot exceed the amount and base amount on the voucher. In other words, you cannot allocate a payment of 1000 to invoices totaling 1100. However the situation can arise in some circumstances on currency amounts that have been revalued. If you cancel manual allocations on currency amounts and there have been some revaluations (since the original manual allocation) that resulted in an INCREASE in the amount outstanding.

Solution: Run the revaluation program since its job is to amend outstanding base amount to agree with the outstanding currency amount at the prevailing exchange rate.