Internet Explorer 9: Difference between revisions
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===Clearing the Cache === | ===Clearing the Cache === | ||
==== Save all your work and close ALL your IE windows ==== | ==== Method 1 ==== | ||
==== Open up a new IE window ==== | ===== Save all your work and close ALL your IE windows ===== | ||
==== Click on Tools ==== | ===== Open up a new IE window ===== | ||
===== Click on Tools ===== | |||
<BR>'''Note:''' If you cannot view the TOOLS option then you can click on the '''ALT''' key while in Internet Explorer to display it | <BR>'''Note:''' If you cannot view the TOOLS option then you can click on the '''ALT''' key while in Internet Explorer to display it | ||
<BR>[[IMAGE:IE9_Click on Tools.JPG]]<BR> | <BR>[[IMAGE:IE9_Click on Tools.JPG]]<BR> | ||
<BR> '''OR Alternatively'''<BR> | <BR> '''OR Alternatively'''<BR> | ||
<BR> [[IMAGE:IE9_Click on Tools-2.JPG]]<BR> | <BR> [[IMAGE:IE9_Click on Tools-2.JPG]]<BR> | ||
==== Click on Internet options<BR> [[IMAGE:IE9_Click on Internet Options.JPG]] ==== | ===== Click on Internet options<BR> [[IMAGE:IE9_Click on Internet Options.JPG]] ===== | ||
<BR> | <BR> | ||
==== Click the General tab, and then, under Browsing history, click Delete ==== | ===== Click the General tab, and then, under Browsing history, click Delete ===== | ||
<BR> [[IMAGE:IE9_Click on Delete.JPG]]<BR> | <BR> [[IMAGE:IE9_Click on Delete.JPG]]<BR> | ||
==== In the Delete Browsing History dialogue box, select ALL options and click Delete ==== | ===== In the Delete Browsing History dialogue box, select ALL options and click Delete ===== | ||
<BR> [[IMAGE:IE9_Click on Delete_2.JPG]]<BR> | <BR> [[IMAGE:IE9_Click on Delete_2.JPG]]<BR> | ||
==== Restart Internet Explorer ==== | ===== Restart Internet Explorer ===== | ||
'''If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:''' | '''If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:''' | ||
---- | ==== Method 2 ==== | ||
===== Save all your work and close ALL your IE windows ===== | |||
===== Open up a new IE window ===== | |||
===== Go to the NEOSYS login page ===== | |||
[[image:neosys-loginpage.jpg]] | |||
===== Press F12 ===== | |||
The developer tools should appear at the bottom of Internet Explorer 9 window as follows: | |||
[[image:ie9-developertools.jpg]] | |||
===== Click on Cache ===== | |||
#Click on "Clear browser cache for this domain" <br> [[image:ie9-developertools-clearbrowser.jpg]] <br> | |||
#Click on Yes <br> [[image:ie9-developertools-clearbrowser-sure.jpg]] <br> | |||
#Click on "Clear cookies for domain" <br> [[image:ie9-developertools-clearcookies.jpg]] <br> | |||
#Click on Yes <br> [[image:ie9-developertools-clearcookies-sure.jpg]] <br> | |||
===== Restart Internet Explorer ===== | |||
=== Reset Browser to Factory Settings === | === Reset Browser to Factory Settings === | ||
Revision as of 07:02, 11 March 2012
Clearing the Cache
Method 1
Save all your work and close ALL your IE windows
Open up a new IE window
Click on Tools
Note: If you cannot view the TOOLS option then you can click on the ALT key while in Internet Explorer to display it
OR Alternatively
Click on Internet options
Click the General tab, and then, under Browsing history, click Delete
In the Delete Browsing History dialogue box, select ALL options and click Delete
Restart Internet Explorer
If the problem with the browser still persists, follow the below instructions to reset your browser to factory settings:
Method 2
Save all your work and close ALL your IE windows
Open up a new IE window
Go to the NEOSYS login page
Press F12
The developer tools should appear at the bottom of Internet Explorer 9 window as follows:
Click on Cache
- Click on "Clear browser cache for this domain"
- Click on Yes
- Click on "Clear cookies for domain"
- Click on Yes
Restart Internet Explorer
Reset Browser to Factory Settings
CAUTION: Resetting the browser to factory settings would require you to re-configure your Internet Explorer from scratch to use NEOSYS. Hence you should only do a browser reset if the problem with the browser still persists or if advised by NEOSYS support staff.
Save all your work and close ALL your IE windows
Open up a new IE window
Click on Tools
OR Alternatively
Click on Internet Options
Click on Advanced Tab and Click on Reset
Select Delete Personal Settings Option and Click on Reset
Restart Internet Explorer
Reconfigure Internet Explorer
Refer to Configuring Internet Explorer to learn how to configure Internet Explorer before using NEOSYS.
