Remote assistance using Teamviewer: Difference between revisions
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m (Changed to be more suitable for clients, removed repeating obvious steps for support.) |
m (→Overcome the "Commercial Use suspected" message: clean up junk) |
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NEOSYS uses the commercial license of Teamviewer 7. | NEOSYS uses the commercial license of Teamviewer 7 which is only compatible with TeamviewerQS client. | ||
=== How to get Teamviewer | Please use TeamviewerQS instead of the latest version you may have. | ||
For remote support download | |||
#Going to | === How to get Teamviewer QS === | ||
For remote support download TeamviewerQS by: | |||
#Going to [http://www.neosys.com/help TeamviewerQS] or NEOSYS Menu -> Help -> NEOSYS Help Desk. | |||
#Choosing the appropriate operating system either Windows or Mac. | #Choosing the appropriate operating system either Windows or Mac. | ||
#Save the download file and install. | #Save the download file and install. | ||
=== How to give NEOSYS Support access to view/control your desktop using | === How to give NEOSYS Support access to view/control your desktop using TeamviewerQS === | ||
# Run | # Run TeamviewerQS from Start > Program Files | ||
# Once | # Once TeamviewerQS has opened up, get auto generated ID and Password as displayed on the screen and give it to Support. | ||
# Support will then connect to your computer. | # Support will then connect to your computer. | ||
# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control. | # If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control. | ||
# Do not logout, this will cause the | # Do not logout, this will cause the TeamviewerQS session to close and a new password will be required by Support. | ||
=== How to change your | === How to change your TeamviewerQS === | ||
# If | # If TeamviewerQS is running, close it. | ||
# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder. | # Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder. | ||
=== Overcome the "Commercial Use suspected" message === | === Overcome the "Commercial Use suspected" message === | ||
# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer | # Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer | ||
# Restart your | # Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem. | ||
Latest revision as of 06:07, 17 February 2021
NEOSYS uses the commercial license of Teamviewer 7 which is only compatible with TeamviewerQS client.
Please use TeamviewerQS instead of the latest version you may have.
How to get Teamviewer QS
For remote support download TeamviewerQS by:
- Going to TeamviewerQS or NEOSYS Menu -> Help -> NEOSYS Help Desk.
- Choosing the appropriate operating system either Windows or Mac.
- Save the download file and install.
How to give NEOSYS Support access to view/control your desktop using TeamviewerQS
- Run TeamviewerQS from Start > Program Files
- Once TeamviewerQS has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
- Support will then connect to your computer.
- If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
- Do not logout, this will cause the TeamviewerQS session to close and a new password will be required by Support.
How to change your TeamviewerQS
- If TeamviewerQS is running, close it.
- Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.
Overcome the "Commercial Use suspected" message
- Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
- Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
