Remote assistance using Teamviewer: Difference between revisions

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=== How to give someone access to view/control your desktop using Teamviewer ===
NEOSYS uses the commercial license of Teamviewer 7 which is only compatible with TeamviewerQS client.


# Run Teamviewer from Start > Program Files
Please use TeamviewerQS instead of the latest version you may have.
# If Teamviewer is not installed download and install it from (http://www.teamviewer.com/download/TeamViewer_Setup.exe if you are on Windows or http://www.teamviewer.com/download/TeamViewer.dmg if you are on Mac
 
# Once Teamviewer has opened up, get your ID and Password as displayed on the screen and give it to the party that wants to establish the connection
=== How to get Teamviewer QS ===
# The other party has to run Teamviewer from Start > Program Files or follow the instruction no 2 if Teamviewer is not installed. After Teamviewer has opened up, tell them to enter your ID in '''Create Session section''', then select Remote Support and click on Connect to Partner.  
For remote support download TeamviewerQS by:
# Teamviewer will connect to you now and will prompt them for your password. They have to enter the same password as you provided. After successful authentication the other party will be able to view your desktop.
#Going to [http://www.neosys.com/help TeamviewerQS] or NEOSYS Menu -> Help -> NEOSYS Help Desk.
#Choosing the appropriate operating system either Windows or Mac.  
#Save the download file and install.
 
=== How to give NEOSYS Support access to view/control your desktop using TeamviewerQS ===
 
# Run TeamviewerQS from Start > Program Files
# Once TeamviewerQS has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
# Support will then connect to your computer.
# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
# Do not logout, this will cause the TeamviewerQS session to close and a new password will be required by Support.


=== How to remote control someone elses desktop ===
=== How to change your TeamviewerQS ===
# Ask the other person to download and run Teamviewer (http://www.teamviewer.com/download/TeamViewerQS.exe for Windows or http://www.teamviewer.com/download/TeamViewerQS.dmg on Mac). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password
# If TeamviewerQS is running, close it.
# Run the Teamviewer Support Utility from (http://www.teamviewer.com/download/TeamViewer_Setup.exe for Windows or http://www.teamviewer.com/download/TeamViewer.dmg for Mac) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.
# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.
# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.


=== How to change your Teamviewer ID and/or overcome the "Commercial Use suspected" message ===
=== Overcome the "Commercial Use suspected" message ===
# First Close Teamviewer, if it is running.
# Click on Start –> Run –> type %appdata% –> delete Teamviewer folder
# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
# Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
# Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.

Latest revision as of 06:07, 17 February 2021

NEOSYS uses the commercial license of Teamviewer 7 which is only compatible with TeamviewerQS client.

Please use TeamviewerQS instead of the latest version you may have.

How to get Teamviewer QS

For remote support download TeamviewerQS by:

  1. Going to TeamviewerQS or NEOSYS Menu -> Help -> NEOSYS Help Desk.
  2. Choosing the appropriate operating system either Windows or Mac.
  3. Save the download file and install.

How to give NEOSYS Support access to view/control your desktop using TeamviewerQS

  1. Run TeamviewerQS from Start > Program Files
  2. Once TeamviewerQS has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
  3. Support will then connect to your computer.
  4. If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
  5. Do not logout, this will cause the TeamviewerQS session to close and a new password will be required by Support.

How to change your TeamviewerQS

  1. If TeamviewerQS is running, close it.
  2. Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.

Overcome the "Commercial Use suspected" message

  1. Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
  2. Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.
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