How to reset the password?: Difference between revisions

From NEOSYS User Support Wiki
Jump to navigationJump to search
No edit summary
mNo edit summary
 
(15 intermediate revisions by 7 users not shown)
Line 1: Line 1:
To reset the password go to the NEOSYS login page and click on the REMINDER button as shown below:
To reset the password:
 
#Go to the NEOSYS login webpage.
 
#Enter your username, select the database and click on <u>'Reset Password'</u> <BR>[[File:reset1.jpg]]<BR><BR>
[[image:password1.jpg]]
#Enter your email address assigned to your NEOSYS account and click Ok.<BR>[[File:reset2.jpg]]<BR><BR>
 
#A message will pop up to confirm that the password has been reset and the new password has been sent to you via email.<BR>[[File:reset3.jpg]]<BR><BR>
You will now be asked to enter your email id, enter the email assigned to you by your administrator.
#Check your inbox for an email with the subject “NEOSYS PASSWORD RESET”. If you do not receive the email immediately, then wait 10 minutes before trying again. Check your junk/spam folders as well.
 
Once this is done, click OK. A message will pop up to confirm that the password reset has taken place and the new password will be sent to you via email.
 
Check your inbox for an email with the subject “NEOSYS PASSWORD RESET”.  


'''NOTE:'''
'''NOTE:'''


Three consecutive login failures, for any reason, over any time period, will result in an automatic lockout until the account password is changed using any of the usual methods :
#If you enter your password wrong 3 times in a row, your account will be locked and you need to follow the above procedure to request a new password.  
 
#System administrators can configure the passwords to auto-expire after a preset number of days from the time it was last changed (see [http://userwiki.neosys.com/index.php/Authorisation_File#Password_auto-expiry_days Password Auto-expiry]).  
1) Password reminder - if the user has a registered and accessible email account, or
#Users with email accounts registered in NEOSYS and other authorized domains can reset their passwords from the login screen even after expiry, however, users without access to email accounts must change their password prior to the expiry date.  
 
#All users are reminded to change their password on login if the same is expiring within a week.
2) By an administrator using the Authorisation File.
#If the users email address is not active or not assigned by the administrator then the administrator's (concerned person's) email address should be put instead, so that the administrator receives the user's initial password via email and forwards the same to the user. This procedure is mandatory and must be followed by all NEOSYS support staff. NEOSYS support staff are not allowed to generate manual passwords without getting an approval from their manager.
 
System administrators may reset passwords at any time in the Authorisation File. They can also configure the passwords to auto-expire after a preset number of days from the time it was last changed.  
 
Users with email accounts registered in NEOSYS and other authorized domains can reset their passwords from the login screen even after expiry, however, users without access to email accounts must change their password prior to the expiry date.  
 
All users are reminded to change their password on login if the same is expiring within a week.

Latest revision as of 08:08, 11 July 2024

To reset the password:

  1. Go to the NEOSYS login webpage.
  2. Enter your username, select the database and click on 'Reset Password'
    Reset1.jpg

  3. Enter your email address assigned to your NEOSYS account and click Ok.
    Reset2.jpg

  4. A message will pop up to confirm that the password has been reset and the new password has been sent to you via email.
    Reset3.jpg

  5. Check your inbox for an email with the subject “NEOSYS PASSWORD RESET”. If you do not receive the email immediately, then wait 10 minutes before trying again. Check your junk/spam folders as well.

NOTE:

  1. If you enter your password wrong 3 times in a row, your account will be locked and you need to follow the above procedure to request a new password.
  2. System administrators can configure the passwords to auto-expire after a preset number of days from the time it was last changed (see Password Auto-expiry).
  3. Users with email accounts registered in NEOSYS and other authorized domains can reset their passwords from the login screen even after expiry, however, users without access to email accounts must change their password prior to the expiry date.
  4. All users are reminded to change their password on login if the same is expiring within a week.
  5. If the users email address is not active or not assigned by the administrator then the administrator's (concerned person's) email address should be put instead, so that the administrator receives the user's initial password via email and forwards the same to the user. This procedure is mandatory and must be followed by all NEOSYS support staff. NEOSYS support staff are not allowed to generate manual passwords without getting an approval from their manager.
Retrieved from "https://userwiki.neosys.com/index.php?title=How_to_reset_the_password%3F&oldid=7398"