Troubleshooting NEOSYS Generally - Revision history

Arvind: /* Troubleshooting login failure (invalid username and/or password) */ unnecessary "Please note that"

2025-04-30T07:06:30Z

Troubleshooting login failure (invalid username and/or password): unnecessary "Please note that"

← Older revision		Revision as of 07:06, 30 April 2025
Line 163:		Line 163:
	The login failure message intentionally avoids specifying which detail is incorrect, to help prevent unauthorised access or hacking attempts.		The login failure message intentionally avoids specifying which detail is incorrect, to help prevent unauthorised access or hacking attempts.

	~~Please note that three~~ consecutive login failures, for any reason, over any time period, will result in an automatic lockout until the account password is changed using any of the usual methods:		Three consecutive login failures, for any reason, over any time period, will result in an automatic lockout until the account password is changed using any of the usual methods:

	1. Password reset on login page - if the user has a registered and accessible email account [[General_FAQ#How_to_reset_the_password.3F\| Reset Password]],		1. Password reset on login page - if the user has a registered and accessible email account [[General_FAQ#How_to_reset_the_password.3F\| Reset Password]],

Arvind: /* Troubleshooting login failure (invalid username and/or password) */ mention why the login error message must remain vague, also update old obsolete info

2025-04-30T07:03:55Z

Troubleshooting login failure (invalid username and/or password): mention why the login error message must remain vague, also update old obsolete info

← Older revision		Revision as of 07:03, 30 April 2025
Line 149:		Line 149:
	[[File:login.jpg]]		[[File:login.jpg]]

	~~Error Message:~~		<pre>
	~~Cannot login because:~~		Login failed!
	~~Error: Invalid~~ username and/or password
			Wrong username, password or database
			→Check details and try again

			Reset password if:
			→3 or more failed attempts
			→Forgot password
			→Password expired
			</pre>

	~~Please note that three consecutive~~ login ~~failures, for any reason, over any time period~~, ~~will result in an automatic lockout until the account password is changed using any of the usual methods :~~		The login failure message intentionally avoids specifying which detail is incorrect, to help prevent unauthorised access or hacking attempts.

	1) Password ~~reminder~~ - if the user has a registered and accessible email account [[General_FAQ#How_to_reset_the_password.3F\| Reset Password]],		Please note that three consecutive login failures, for any reason, over any time period, will result in an automatic lockout until the account password is changed using any of the usual methods:

			1. Password reset on login page - if the user has a registered and accessible email account [[General_FAQ#How_to_reset_the_password.3F\| Reset Password]],

	or		or

	2) By an administrator using the Authorisation File.		2. By an administrator using the Authorisation File.

			If the Password Reset procedure does not solve the login failure issue, check the authorisation file or the "Status" field on the user's User Details page to know if the user is expired.

	If the ~~"Password Reminder" procedure does not solve~~ the ~~login failure issue, do~~ the ~~following in maintenance mode :~~		There have been instances where you cannot see an expiry date in the authorisation file, but in the back-end the expiry date exists.

	F5		Do:
	~~LIST USERS WITH EXPIRY_DATE~~

	~~This will indicate if the user has an expiry date set on it. There are instances where in you cannot see an expiry date in the authorisation file, but in the back-end the expiry date exists.~~		EXO_DATA=<database> list users expiry_date

	~~If you notice a user with showing which matches the user that has the problem with the password~~, set an expiry date for this user in the authorisation file, save the file, reopen and remove the expiry date and save it again. This should clear any expiry date in the back-end. ~~You need to verify~~ it has indeed cleared it by running the command ~~in maintenance~~ again.		In such cases, set an expiry date for this user in the authorisation file, save the file, reopen and remove the expiry date and save it again. This should clear any expiry date in the back-end. Verify it has indeed cleared it by running the list command again.

	==Troubleshooting B10 & B12 Errors==		==Troubleshooting B10 & B12 Errors==

Arvind: Remove obsolete Internet Explorer articles

2024-11-14T13:31:02Z

Remove obsolete Internet Explorer articles

@@ Line 104: / Line 104: @@
 Mostly the problem is due to a temporary loss of connection to the server and there is no alternative but to abandon the data you are entering, logout from NEOSYS and try again.
 In the case of users who are connected via WIFI, check the WIFI connectivity of the workstation to identify any possible technical problem with its network connection.
@@ Line 126: / Line 124: @@
   REINDEXCLIENTS
   REINDEXBRANDS
 ==Troubleshooting the "Database not available" error message==
@@ Line 246: / Line 219: @@
 ===Disabling Popup Blocker===
 Refer to [[Disabling_Popup_Blocker | Disabling Popup Blocker]]
 ==Troubleshooting the "Select item RTP20 missing from program stack. Error encountered during the REDUCE process. Code:0" message==
@@ Line 491: / Line 431: @@
 [[image:ffpp.jpg]]
 ==Archiving Historical Data==

Arvind: /* How to solve garbled characters after importing xls/csv into Excel */

2021-07-13T07:15:47Z

How to solve garbled characters after importing xls/csv into Excel

Show changes

Gregory: /* How to solve garbled characters when importing xls/csv into Excel */

2021-07-13T05:22:57Z

How to solve garbled characters when importing xls/csv into Excel

← Older revision		Revision as of 05:22, 13 July 2021
Line 551:		Line 551:


	==How to solve garbled characters ~~when~~ importing xls/csv into Excel==		==How to solve garbled characters after importing xls/csv into Excel==
	~~To avoid unusual text characters after importing to excel do the following:~~
	#~~Close the bad excel import~~ sheet/file.		#In a new sheet or file, open Text Import Wizard by clicking on Data tab > Get External Data > From Text.
	~~#Open excel if closed.~~		#Change the 'File Origin' setting to "65001: Unicode (UTF-8)."
	~~#Nagivate to file and~~ open ~~it again.~~		#Tailor the remaining settings as suits your preference.
	~~#Click "Open" to launch the~~ Text Import Wizard.
	#Change the "File Origin" setting to "65001: Unicode (UTF-8)."
	#~~Follow~~ the remaining ~~directions of the wizard~~.
	#Click "Finish" to open the UTF-8 file in Excel.		#Click "Finish" to open the UTF-8 file in Excel.

	[[image: garbledcharexcel.png]]		[[image: garbledcharexcel.png]]

Gregory at 14:03, 11 July 2021

2021-07-11T14:03:39Z

← Older revision		Revision as of 14:03, 11 July 2021
Line 549:		Line 549:

	Also refer to: [[Sales_FAQ#What_will_be_the_cost_for_setting_up_a_historical_NEOSYS_database.3F\| Cost for setting up a historical NEOSYS database]]		Also refer to: [[Sales_FAQ#What_will_be_the_cost_for_setting_up_a_historical_NEOSYS_database.3F\| Cost for setting up a historical NEOSYS database]]


			==How to solve garbled characters when importing xls/csv into Excel==
			To avoid unusual text characters after importing to excel do the following:
			#Close the bad excel import sheet/file.
			#Open excel if closed.
			#Nagivate to file and open it again.
			#Click "Open" to launch the Text Import Wizard.
			#Change the "File Origin" setting to "65001: Unicode (UTF-8)."
			#Follow the remaining directions of the wizard.
			#Click "Finish" to open the UTF-8 file in Excel.

			[[image: garbledcharexcel.png]]

Joel: /* Fixing the "Internet Explorer cannot display the webpage" error message when accessing NEOSYS */

2019-03-14T13:38:55Z

Fixing the "Internet Explorer cannot display the webpage" error message when accessing NEOSYS

← Older revision		Revision as of 13:38, 14 March 2019
Line 1:		Line 1:
	== Fixing the "~~Internet Explorer cannot~~ display the webpage" error message when accessing NEOSYS ==		== Fixing the "Cannot display the webpage" or "Site can't be reached" error message when accessing NEOSYS ==

	=== Within a local area network (LAN) ===		=== Within a local area network (LAN) ===
	Users may get the "cannot display the webpage" error message when they try to access the NEOSYS login page when they are in the office and are using a local IP address (eg. http://192.168.1.100/neosys). In this case, check the following:		Users may get the "cannot display the webpage" or "site can't be reached" error message when they try to access the NEOSYS login page when they are in the office and are using a local IP address (eg. http://192.168.1.100/neosys). In this case, check the following:

	# Are other users able to access NEOSYS within the same office? If all users get the same error message, then it is likely that the NEOSYS server is off or has stuck at reboot due to a boot sequence error. In this case, you need to start the NEOSYS server and double click on the start databasename file. If the NEOSYS server does not start then you need to call in the IT support.		# Are other users able to access NEOSYS within the same office? If all users get the same error message, then it is likely that the NEOSYS server is off or has stuck at reboot due to a boot sequence error. In this case, you need to start the NEOSYS server and double click on the start databasename file. If the NEOSYS server does not start then you need to call in the IT support.
Line 13:		Line 13:
	=== From the internet ===		=== From the internet ===

	The connection to the NEOSYS server from outside office is via the public IP address over SSL (i.e. https://clientname.hosts.neosys.com:4430). Users may not be able to access this link and it may give the "~~Page~~ cannot be ~~displayed~~" error message. If only one user faces this problem, and other users can access the NEOSYS server from the internet, then the problem can only be solved by client IT staff.		The connection to the NEOSYS server from outside office is via the public IP address over SSL (i.e. https://clientname.hosts.neosys.com:4430). Users may not be able to access this link and it may give the "cannot display the webpage" or "site can't be reached" error message. If only one user faces this problem, and other users can access the NEOSYS server from the internet, then the problem can only be solved by client IT staff.
	This could be due to various reasons and could be one or a combination of the following:		This could be due to various reasons and could be one or a combination of the following:

Arvind: /* Troubleshooting the "Database not available" error message */

2018-07-01T09:07:57Z

Troubleshooting the "Database not available" error message

← Older revision		Revision as of 09:07, 1 July 2018
Line 164:		Line 164:
	This is probably because the processes (gray colour windows)on the server are not running. Login to the server and start these processes from the respective desktop icons and login again from the users computer.		This is probably because the processes (gray colour windows)on the server are not running. Login to the server and start these processes from the respective desktop icons and login again from the users computer.

	If the processes are running but you are still unable to login, please refer Techwiki.		If the processes are running but you are still unable to login, please refer [http://techwiki.neosys.com/index.php/Troubleshooting_NEOSYS_Generally#Troubleshooting_the_.22Database_not_available.22_error_message Techwiki].

	== Troubleshooting login failure (invalid username and/or password) ==		== Troubleshooting login failure (invalid username and/or password) ==

Priyanka: /* Solution */

2017-09-26T08:42:48Z

Solution

← Older revision		Revision as of 08:42, 26 September 2017
Line 206:		Line 206:
	</pre>		</pre>
	=== Solution ===		=== Solution ===
	These are software errors and should be immediately escalated to the programmer.		These are software errors and should be immediately escalated to the programmer.

			Also Refer to : [http://techwiki.neosys.com/index.php/Troubleshooting_NEOSYS_Finance_System#B10_.26_B12_Errors\| Finance B10 & B12 errors]

	== Troubleshooting the "System failure. Do you want to retry?" error message ==		== Troubleshooting the "System failure. Do you want to retry?" error message ==

Priyanka: /* Archiving Historical Data */

2017-07-18T07:36:02Z

Archiving Historical Data

← Older revision		Revision as of 07:36, 18 July 2017
Line 545:		Line 545:
	2. As this is the only copy of our DATA so we AGREE TO DUPLICATE AND KEEP IT SAFE because NEOSYS will NOT keep any backup copy of this historical data.		2. As this is the only copy of our DATA so we AGREE TO DUPLICATE AND KEEP IT SAFE because NEOSYS will NOT keep any backup copy of this historical data.
	</pre>		</pre>

			Also refer to: [[Sales_FAQ#What_will_be_the_cost_for_setting_up_a_historical_NEOSYS_database.3F\| Cost for setting up a historical NEOSYS database]]