Troubleshooting NEOSYS Finance System - Revision history

Arvind: /* Message explained */

2022-04-21T06:42:45Z

Message explained

← Older revision		Revision as of 06:42, 21 April 2022
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	=== Message explained ===		=== Message explained ===

	Ledger ~~print~~ and Statement of Account reports must be taken separately for each year for P&L accounts and Retained Earnings account.		Ledger Account and Statement of Account reports must be taken separately for each year for P&L accounts and Retained Earnings account.

	You will always get a cross check balance error on all P&L accounts and the Retained Earnings account if you go across multiple years because the opening balance of one year is, unlike ALL the other accounts, not the same as the closing balance.		You will always get a cross check balance error on all P&L accounts and the Retained Earnings account if you go across multiple years because the opening balance of one year is, unlike ALL the other accounts, not the same as the closing balance.

Arvind: /* Message explained */

2022-04-21T06:42:00Z

Message explained

← Older revision		Revision as of 06:42, 21 April 2022
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	=== Message explained ===		=== Message explained ===

			Ledger print and Statement of Account reports must be taken separately for each year for P&L accounts and Retained Earnings account.

	You will always get a cross check balance error on all P&L accounts and the Retained Earnings account if you go across multiple years because the opening balance of one year is, unlike ALL the other accounts, not the same as the closing balance.		You will always get a cross check balance error on all P&L accounts and the Retained Earnings account if you go across multiple years because the opening balance of one year is, unlike ALL the other accounts, not the same as the closing balance.

	On the report, the balance is opening balance plus the sum of the transactions whereas the "Cross check balance" is the balance according to the trial balance in the final year. You will understand that they are logically not the same in the case of all P&L accounts and the Retained Earnings account.		On the report, the balance is opening balance plus the sum of the transactions whereas the "Cross check balance" is the balance according to the trial balance in the final year. You will understand that they are logically not the same in the case of all P&L accounts and the Retained Earnings account.

	== Resolving opening balances in P&L accounts ==		== Resolving opening balances in P&L accounts ==

Arvind: /* How to handle automatic journal entries missing because a user deleted them */

2022-02-16T06:25:15Z

How to handle automatic journal entries missing because a user deleted them

← Older revision		Revision as of 06:25, 16 February 2022
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	NEOSYS keeps the history of every file in the system, where you will be able to find details such as username, date/time updated and even the IP no. of the user that made the changes.		NEOSYS keeps the history of every file in the system, where you will be able to find details such as username, date/time updated and even the IP no. of the user that made the changes.

	Once this information is found, the user must be informed that the entry was deleted by <user> at from <ip address>, then provide a working solution which would be to recreate the deleted entries using the old version as a reference.		Once this information is found, the user must be informed that the entry was deleted on <date/time> by <user> from <ip address>, then provide a working solution which would be to recreate the deleted entries using the old version as a reference.

	Do not spend too long trying to convince clients that it is their doing. Instead, show them proof using the logs and then direct them towards the solution.		Do not spend too long trying to convince clients that it is their doing. Instead, show them proof using the logs and then direct them towards the solution.

Joel at 11:50, 15 February 2022

2022-02-15T11:50:33Z

← Older revision		Revision as of 11:50, 15 February 2022
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	The following information can be changed by authorised users even after posting, in the Voucher File and therefore on the detail ledger account/statement: Date, Due Date, Despatch Date, Reference, Details, Analysis Code and allocation. See [[Finance_FAQ#What_can_I_change_on_the_finance_vouchers_even_after_posting.3F\| What can I change in the finance voucher after posting?]]. Unfortunately the journal printout is unchanged by any amendments and remains as it was entered.		The following information can be changed by authorised users even after posting, in the Voucher File and therefore on the detail ledger account/statement: Date, Due Date, Despatch Date, Reference, Details, Analysis Code and allocation. See [[Finance_FAQ#What_can_I_change_on_the_finance_vouchers_even_after_posting.3F\| What can I change in the finance voucher after posting?]]. Unfortunately the journal printout is unchanged by any amendments and remains as it was entered.

			==How to handle automatic journal entries missing because a user deleted them==

			Users may delete automatic entries in Finance and then later complain that the invoice was generated but the entries are missing and may even blame the system for it.

			The first step would be to locate the missing entries in the Unposted version of the journal where it was automatically generated.

			NEOSYS keeps the history of every file in the system, where you will be able to find details such as username, date/time updated and even the IP no. of the user that made the changes.

			Once this information is found, the user must be informed that the entry was deleted by <user> at from <ip address>, then provide a working solution which would be to recreate the deleted entries using the old version as a reference.

			Do not spend too long trying to convince clients that it is their doing. Instead, show them proof using the logs and then direct them towards the solution.

	== You Cannot Post 0 Currency Amounts to Open Item Accounts ==		== You Cannot Post 0 Currency Amounts to Open Item Accounts ==

Gregory: /* Locating and correcting Exchange Gain/Loss A/c errors */

2019-11-11T07:44:08Z

Locating and correcting Exchange Gain/Loss A/c errors

← Older revision		Revision as of 07:44, 11 November 2019
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	[[Finance_FAQ#Why_does_NEOSYS_Exchange_Gains.2FLoss_account_not_agree_exactly_with_my_auditor.27s_parallel_system.3F\|Refer to Why does NEOSYS Exchange Gains/Loss account not agree exactly with my auditor's parallel system?]]		[[Finance_FAQ#Why_does_NEOSYS_Exchange_Gains.2FLoss_account_not_agree_exactly_with_my_auditor.27s_parallel_system.3F\|Refer to Why does NEOSYS Exchange Gains/Loss account not agree exactly with my auditor's parallel system?]]


	~~[[Finadnce_FAQ#Accoundtindg Terms \| Accounting terms]]~~

Gregory: /* Fixing Error: "A/c. ???" message in account of outstanding items */

2019-09-17T12:55:38Z

Fixing Error: "A/c. ???" message in account of outstanding items

← Older revision		Revision as of 12:55, 17 September 2019
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	Cause: Some unresolved error in software that doesnt handle some unknown user action.		Cause: Some unresolved error in software that doesnt handle some unknown user action.

	Patch: CHK.VINDEX and delete some entries with "wrong account" ( can be done only by NEOSYS support staff)		Patch: CHK.VINDEX and delete some entries with "wrong account" or "different account" ( can be done only by NEOSYS support staff)

	Solution:None available		Solution:None available

Gregory: /* Locating and correcting Exchange Gain/Loss A/c errors */

2018-09-30T05:50:44Z

Locating and correcting Exchange Gain/Loss A/c errors

← Older revision		Revision as of 05:50, 30 September 2018
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	[[~~Finance_FAQ~~#~~Accoundting~~ Terms \| Accounting terms]]		[[Finadnce_FAQ#Accoundtindg Terms \| Accounting terms]]

Gregory: /* Locating and correcting Exchange Gain/Loss A/c errors */

2018-09-30T05:50:25Z

Locating and correcting Exchange Gain/Loss A/c errors

← Older revision		Revision as of 05:50, 30 September 2018
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	[[Finance_FAQ#~~Accounting~~ Terms \| Accounting terms]]		[[Finance_FAQ#Accoundting Terms \| Accounting terms]]

Gregory: /* Locating and correcting Exchange Gain/Loss A/c errors */

2018-09-30T05:50:10Z

Locating and correcting Exchange Gain/Loss A/c errors

← Older revision		Revision as of 05:50, 30 September 2018
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	[[Finance_FAQ#Why_does_NEOSYS_Exchange_Gains.2FLoss_account_not_agree_exactly_with_my_auditor.27s_parallel_system.3F\|Refer to Why does NEOSYS Exchange Gains/Loss account not agree exactly with my auditor's parallel system?]]		[[Finance_FAQ#Why_does_NEOSYS_Exchange_Gains.2FLoss_account_not_agree_exactly_with_my_auditor.27s_parallel_system.3F\|Refer to Why does NEOSYS Exchange Gains/Loss account not agree exactly with my auditor's parallel system?]]


			[[Finance_FAQ#Accounting Terms \| Accounting terms]]

Joel at 13:43, 10 July 2018

2018-07-10T13:43:33Z

← Older revision		Revision as of 13:43, 10 July 2018
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	Hence cross check balance can never really occur by user error and usually would be due to defect in the hardware or software and now since servers rarely fail, the cause is nearly always in the software.		Hence cross check balance can never really occur by user error and usually would be due to defect in the hardware or software and now since servers rarely fail, the cause is nearly always in the software.


	===Solution===		===Solution===
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	#Select multiple ledgers to display.		#Select multiple ledgers to display.
	<b>Note that there is a 10 minute request time out, so do not select all the ledgers/accounts in one go.</b>		<b>Note that there is a 10 minute request time out, so do not select all the ledgers/accounts in one go.</b>

			==Cross Check Balance error on all Profit and Loss accounts and Retained Earnings account==
			=== Sample error message ===

			[[Image:ccbretained1.png]]

			=== Message explained ===

			You will always get a cross check balance error on all P&L accounts and the Retained Earnings account if you go across multiple years because the opening balance of one year is, unlike ALL the other accounts, not the same as the closing balance.

			On the report, the balance is opening balance plus the sum of the transactions whereas the "Cross check balance" is the balance according to the trial balance in the final year. You will understand that they are logically not the same in the case of all P&L accounts and the Retained Earnings account.

	== Resolving opening balances in P&L accounts ==		== Resolving opening balances in P&L accounts ==