Sales FAQ - Revision history

Arvind at 10:25, 15 April 2025

2025-04-15T10:25:48Z

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	Yes. NEOSYS support agreement is conditional on being able to access your server at all times. See [http://techwiki.neosys.com/index.php/Letter_to_obtain_agreement_of_client_IT_staff_to_provide_remote_support Agreement with Client IT to provide remote support]		Yes. NEOSYS support agreement is conditional on being able to access your server at all times. See [http://techwiki.neosys.com/index.php/Letter_to_obtain_agreement_of_client_IT_staff_to_provide_remote_support Agreement with Client IT to provide remote support]

	~~We will sign a Confidentiality Agreement with you to assure you that your data is safe and will not be shared with anyone under any circumstance.~~

	Is it really OK for NEOSYS to have access to data?		Is it really OK for NEOSYS to have access to data?
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	=== What about NEOSYS and Security?===		=== What about NEOSYS and Security?===
	~~Most~~ of our clients have NEOSYS installed inside their office ~~only our smaller clients~~ have it installed on NEOSYS servers. Our clients are extremely security conscious and we know all about how to ensure security		Some of our clients have NEOSYS installed inside their office, while others have it installed on NEOSYS servers. Our clients are extremely security conscious and we know all about how to ensure security.

	Key points about NEOSYS security:		Key points about NEOSYS security:

Arvind: /* What happens after contract with NEOSYS is terminated? */ Change in procedure

2025-01-02T10:09:46Z

What happens after contract with NEOSYS is terminated?: Change in procedure

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	#NEOSYS locks data entry for future periods.		#NEOSYS locks data entry for future periods.
	#~~If installed on~~ your ~~own server, NEOSYS allows accessing~~ old data ~~and~~ to ~~edit this data for 1 year. Any support required in this time will be billable~~.		#You will not have access to your old data, unless you choose to take a single-user read-only contract with NEOSYS.
	#If installed on NEOSYS servers, ~~you~~ will ~~not have any access to your~~ old data ~~and NEOSYS may delete it~~ and all backups after ~~30 days unless you choose to take a single user contract with NEOSYS~~.		#If installed on NEOSYS servers, NEOSYS will permanently delete old data and all backups after 1 year.

	=== How will the data be handed over to the client at the end of contract? ===		=== How will the data be handed over to the client at the end of contract? ===

Arvind: /* How will the data be handed over to the client after the end of contract? */

2024-04-18T08:28:37Z

How will the data be handed over to the client after the end of contract?

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	#If installed on your own server, NEOSYS allows accessing old data and to edit this data for 1 year. Any support required in this time will be billable.		#If installed on your own server, NEOSYS allows accessing old data and to edit this data for 1 year. Any support required in this time will be billable.
	#If installed on NEOSYS servers, you will not have any access to your old data and NEOSYS may delete it and all backups after 30 days unless you choose to take a single user contract with NEOSYS.		#If installed on NEOSYS servers, you will not have any access to your old data and NEOSYS may delete it and all backups after 30 days unless you choose to take a single user contract with NEOSYS.
	=== How will the data be handed over to the client ~~after~~ the end of contract? ===		=== How will the data be handed over to the client at the end of contract? ===

	Client users are responsible for taking soft copy of the data from NEOSYS.		Client users are responsible for taking soft copy of the data from NEOSYS.

	See [http://userwiki.neosys.com/index.php/General_FAQ#How_can_we_export_data_from_NEOSYS.3F How to export data from NEOSYS]		See [http://userwiki.neosys.com/index.php/General_FAQ#How_can_we_export_data_from_NEOSYS.3F How to export data from NEOSYS]

	=== Where is NEOSYS hosted? ===		=== Where is NEOSYS hosted? ===

Arvind at 08:29, 8 June 2023

2023-06-08T08:29:56Z

← Older revision		Revision as of 08:29, 8 June 2023
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	#NEOSYS locks data entry for future periods.		#NEOSYS locks data entry for future periods.
	#If installed on your own server NEOSYS allows accessing old data and to edit this data for 1 year. Any support required in this time will be billable.		#If installed on your own server, NEOSYS allows accessing old data and to edit this data for 1 year. Any support required in this time will be billable.
	#If installed on NEOSYS servers you will not have any access to your old data and NEOSYS may delete it and all backups after 30 days unless you choose to take a single user contract with NEOSYS.		#If installed on NEOSYS servers, you will not have any access to your old data and NEOSYS may delete it and all backups after 30 days unless you choose to take a single user contract with NEOSYS.
	=== How will the data be handed over to the client after the end of contract? ===		=== How will the data be handed over to the client after the end of contract? ===

Arvind: /* What is NEOSYS software payment and delivery terms */

2023-02-21T08:49:53Z

What is NEOSYS software payment and delivery terms

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	Further payments can be made on a quarterly basis. The software will be delivered within 2 working days after receipt of payment. Our fee is inclusive of all implementation, training, support and maintenance done remotely. For clients outside Dubai, there will be additional charges if they require onsite implementation and training.		Further payments can be made on a quarterly basis. The software will be delivered within 2 working days after receipt of payment. Our fee is inclusive of all implementation, training, support and maintenance done remotely. For clients outside Dubai, there will be additional charges if they require onsite implementation and training.

	Adding modules to existing clients will be billed pro-rata from installation date and added to their next bill.		Adding modules to existing clients will be billed pro-rata from installation date and added to their next bill. Clients need to receive an invoice "for three months from the date of installation" and agree to pay it along with their next quarterly invoice before commencing installation and implementation. Otherwise a bill only for the remainder of the current quarter can look too small. We NEED them to have a full sized invoice to get their full commitment to the project otherwise they can try to back out if they face issues, instead of making the required effort.

	Note to Sales Team: From 15/4/2015, we have stopped the practice of granting 3 months initial payment to startup companies because the client is not so committed to NEOSYS since in the first three months lots of problems occur. The client MUST be committed to a reasonable period to get things going fine, otherwise we do all the work and then the client discontinues NEOSYS putting all of NEOSYS effort to waste. Now even startup companies MUST pay six months in advance because if the client is committed to getting NEOSYS going then initial difficulties will be overcome whereas if they are not committed then the reverse is true.		Note to Sales Team: From 15/4/2015, we have stopped the practice of granting 3 months initial payment to startup companies because the client is not so committed to NEOSYS since in the first three months lots of problems occur. The client MUST be committed to a reasonable period to get things going fine, otherwise we do all the work and then the client discontinues NEOSYS putting all of NEOSYS effort to waste. Now even startup companies MUST pay six months in advance because if the client is committed to getting NEOSYS going then initial difficulties will be overcome whereas if they are not committed then the reverse is true.

Arvind: /* Can we have a trial version of NEOSYS? */

2021-11-22T05:53:17Z

Can we have a trial version of NEOSYS?

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	Unfortunately, we don’t have a provision for free trial & the reasons are:		Unfortunately, we don’t have a provision for free trial & the reasons are:
	#It will take as much time & effort to configure & train a full trial system as establishing a live system		#It will take as much time & effort to configure & train a full trial system as establishing a live system
	#The system is too complex and requires ~~explanation~~ from us		#The system is too complex for users to learn by themselves and requires initial training from us
	#Our system is tried and tested over many years		#Our system is tried and tested over many years
	#We don’t ask for a huge upfront fee, the 6 months fee is very reasonable for a system with such features~~, so I suggest we can set it up and we can add a few new features that you would like to add.~~		#We don’t ask for a huge upfront fee, the 6 months fee is very reasonable for a system with such features
	#We are happy to spend more time demonstrating the system to gain users acceptance		#We are happy to spend more time demonstrating the system to gain users acceptance

Joel: /* Will NEOSYS Support staff have access to the server? */

2021-05-27T06:46:20Z

Will NEOSYS Support staff have access to the server?

← Older revision		Revision as of 06:46, 27 May 2021
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	#If a situation arises where integration is required then programmers will require access to data to understand user requirements		#If a situation arises where integration is required then programmers will require access to data to understand user requirements
	#NEOSYS Support staff sign Non-Disclosure agreements assuring that client data always remains confidential		#NEOSYS Support staff sign Non-Disclosure agreements assuring that client data always remains confidential
	#We expect you to trust our professionalism like ~~our~~ all our clients		#We expect you to trust our professionalism like all our clients

	=== What about NEOSYS and Security?===		=== What about NEOSYS and Security?===

Arvind: /* What about NEOSYS and Security? */

2018-07-19T13:23:27Z

What about NEOSYS and Security?

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	Key points about NEOSYS security:		Key points about NEOSYS security:
	#Dedicated server: Ensures that it won’t be shared with other applications that might require several access to the server. This will help NEOSYS to provide the needed services without need of any other IT person to access the server.		#Dedicated server: Ensures that it won’t be shared with other applications that might require several access to the server. This will help NEOSYS to provide the needed services without need of any other IT person to access the server.
	#Confidentiality Agreement: NEOSYS will sign a confidentiality agreement between with the client to assure them that ~~we are~~ their data is safe with us, and will never be shared with anyone under any circumstance.		#Confidentiality Agreement: NEOSYS will sign a confidentiality agreement between with the client to assure them that their data is safe with us, and will never be shared with anyone under any circumstance.
	#HTTPS: NEOSYS Users use HTTPS to access the system, which is more secure compared to HTTP		#HTTPS: NEOSYS Users use HTTPS to access the system, which is more secure compared to HTTP
	#Multi-level permissions: Configure and manipulate access for different users based on permissions given to them e.g. User A has read only access whereas User B has read and write access, User A has access to Media only, but User B has access to Media and Finance etc.		#Multi-level permissions: Configure and manipulate access for different users based on permissions given to them e.g. User A has read only access whereas User B has read and write access, User A has access to Media only, but User B has access to Media and Finance etc.
	#Warnings and email notifications with IP information are sent to management and NEOSYS support in case of password reset attempts. This will help identify malicious attempts to access NEOSYS		#Warnings and email notifications with IP information are sent to management and NEOSYS support in case of password reset attempts. This will help identify malicious attempts to access NEOSYS
	#Access Restriction by IP number: If client wishes to allow access to NEOSYS from outside the office then we can restrict from exactly where this is allowed		#Access Restriction by IP number: If client wishes to allow access to NEOSYS from outside the office then we can restrict from exactly where this is allowed

Steve: /* Will NEOSYS Support staff have access to the server? */

2018-02-21T19:44:13Z

Will NEOSYS Support staff have access to the server?

← Older revision		Revision as of 19:44, 21 February 2018
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	We will sign a Confidentiality Agreement with you to assure you that your data is safe and will not be shared with anyone under any circumstance.		We will sign a Confidentiality Agreement with you to assure you that your data is safe and will not be shared with anyone under any circumstance.

	~~====~~ Is it OK for NEOSYS to have access to data? ~~====~~		Is it really OK for NEOSYS to have access to data?

	#24x7 access to client systems is a common practice in the computer industry for complex systems where urgent support may be required		#24x7 access to client systems is a common practice in the computer industry for complex systems where urgent support may be required

Steve: /* Can we have a trial version of NEOSYS? */

2018-02-21T19:43:09Z

Can we have a trial version of NEOSYS?

← Older revision		Revision as of 19:43, 21 February 2018
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	NEOSYS doesn’t have a demonstration version of the software nor a self-implementation manual sufficient to provide a satisfactory evaluation of the software. For most agencies the implementation process is sufficiently involved that it requires specific detailed knowledge to implement the system effectively. Therefore the general practice is for NEOSYS to take full responsibility for the implementation. This achieves optimal results in a reasonably cost effective manner.		NEOSYS doesn’t have a demonstration version of the software nor a self-implementation manual sufficient to provide a satisfactory evaluation of the software. For most agencies the implementation process is sufficiently involved that it requires specific detailed knowledge to implement the system effectively. Therefore the general practice is for NEOSYS to take full responsibility for the implementation. This achieves optimal results in a reasonably cost effective manner.

	~~====~~ Demo ~~====~~		Stage 1 - Demo

	NEOSYS normal practice is to provide a series of demonstrations, typically online, until the client is sufficiently confident to commence full implementation. NEOSYS is prepared to spend as much time on this as the client is.		NEOSYS normal practice is to provide a series of demonstrations, typically online, until the client is sufficiently confident to commence full implementation. NEOSYS is prepared to spend as much time on this as the client is.

	~~====~~ Full Evaluation ~~====~~		Stage 2 - Full Evaluation

	To perform a full evaluation of the system NEOSYS can provide its normal implementation and training service but for a limited number of users. Full training and implementation is as important for a proper evaluation of NEOSYS as for full operation of the system and NEOSYS does not want evaluation to fail due to insufficient attention.		To perform a full evaluation of the system NEOSYS can provide its normal implementation and training service but for a limited number of users. Full training and implementation is as important for a proper evaluation of NEOSYS as for full operation of the system and NEOSYS does not want evaluation to fail due to insufficient attention.