Remote assistance using Teamviewer - Revision history

Gregory: /* Overcome the "Commercial Use suspected" message */ clean up junk

2021-02-17T06:07:40Z

Overcome the "Commercial Use suspected" message: clean up junk

← Older revision		Revision as of 06:07, 17 February 2021
Line 24:		Line 24:
	# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer		# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
	# Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.		# Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.

	~~[[Test]]~~

Gregory: /* Overcome the "Commercial Use suspected" message */

2020-11-22T05:48:31Z

Overcome the "Commercial Use suspected" message

← Older revision		Revision as of 05:48, 22 November 2020
Line 24:		Line 24:
	# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer		# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
	# Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.		# Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.

			[[Test]]

Gregory: /* How to change your TeamviewerQS */

2018-08-13T13:18:42Z

How to change your TeamviewerQS

← Older revision		Revision as of 13:18, 13 August 2018
Line 18:		Line 18:

	=== How to change your TeamviewerQS ===		=== How to change your TeamviewerQS ===
	# If ~~TeamviewerQSis~~ running, close it.		# If TeamviewerQS is running, close it.
	# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.		# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.

Gregory at 13:16, 13 August 2018

2018-08-13T13:16:20Z

← Older revision		Revision as of 13:16, 13 August 2018
Line 1:		Line 1:
	NEOSYS uses the commercial license of Teamviewer QS.		NEOSYS uses the commercial license of Teamviewer 7 which is only compatible with TeamviewerQS client.

			Please use TeamviewerQS instead of the latest version you may have.

	=== How to get Teamviewer QS ===		=== How to get Teamviewer QS ===

Gregory at 13:09, 13 August 2018

2018-08-13T13:09:14Z

Gregory: Changed to be more suitable for clients, removed repeating obvious steps for support.

2018-08-13T13:05:04Z

Changed to be more suitable for clients, removed repeating obvious steps for support.

← Older revision		Revision as of 13:05, 13 August 2018
Line 1:		Line 1:
	NEOSYS uses the commercial license of Teamviewer 7. ~~Clients who require suppoet via Teamviewer can download Teamviewer7 quick support form www.neosys.com/help~~		NEOSYS uses the commercial license of Teamviewer 7.

	=== How to give ~~someone~~ access to view/control your desktop using Teamviewer ===		=== How to get Teamviewer 7 ===
			For remote support download Teamviewer7 by:
			#Going to [[http://www.neosys.com/help/]] or NEOSYS Menu -> Help -> NEOSYS Help Desk
			#Choosing the appropriate operating system either Windows or Mac.
			#Save the download file and install.

			=== How to give NEOSYS Support access to view/control your desktop using Teamviewer ===

	# Run Teamviewer from Start > Program Files		# Run Teamviewer from Start > Program Files
	# If Teamviewer is not installed download and install it from (http://www.teamviewer.com/download/TeamViewer_Setup.exe if you are on Windows or http://www.teamviewer.com/download/TeamViewer.dmg if you are on Mac		# Once Teamviewer has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
	# Once Teamviewer has opened up, get ~~your~~ ID and Password as displayed on the screen and give it to ~~the party that wants to establish the connection~~		# Support will then connect to your computer.
	# The other party has to run Teamviewer from Start > Program Files or follow the instruction no 2 if Teamviewer is not installed. After Teamviewer has opened up, tell them to enter your ID in '''Create Session section''', then select Remote Support ~~and click on Connect to Partner~~.
	# ~~Teamviewer~~ will connect to ~~you now and will prompt them for your password. They have to enter the same password as you provided. After successful authentication the other party will be able to view~~ your ~~desktop~~.
	# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.		# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
			# Do not logout, this will cause the Teamviewer session to close and a new password will be required by Support.

	~~=== How to remote control someone elses desktop ===~~		=== How to change your Teamviewer ===
	# Ask the other person to download and run Teamviewer (http://www.neosys.com/help/). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password		# If Teamviewer 7 is running, close it.
	# Run the Teamviewer Support Utility from (http://www.teamviewer.com/download/TeamViewer_Setup.exe for Windows or http://www.teamviewer.com/download/TeamViewer.dmg for Mac) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.		# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.
	~~# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.~~

	=== How to change your Teamviewer ~~ID and/or overcome the "Commercial Use suspected" message~~ ===
	# ~~First Close~~ Teamviewer, if it ~~is running~~.
	# Click on Start –> Run –> ~~type~~ %appdata% –> delete Teamviewer folder



			=== Overcome the "Commercial Use suspected" message ===
	# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer		# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
	# Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.		# Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.

Priyanka at 11:50, 11 November 2015

2015-11-11T11:50:03Z

← Older revision		Revision as of 11:50, 11 November 2015
Line 1:		Line 1:
			NEOSYS uses the commercial license of Teamviewer 7. Clients who require suppoet via Teamviewer can download Teamviewer7 quick support form www.neosys.com/help

	=== How to give someone access to view/control your desktop using Teamviewer ===		=== How to give someone access to view/control your desktop using Teamviewer ===

Line 16:		Line 18:
	# First Close Teamviewer, if it is running.		# First Close Teamviewer, if it is running.
	# Click on Start –> Run –> type %appdata% –> delete Teamviewer folder		# Click on Start –> Run –> type %appdata% –> delete Teamviewer folder



	# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer		# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
	# Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.		# Restart your Teamviewer and you should get a new ID and also should solve the “Commercial Use Suspected” problem.

Arya Mohandas at 08:12, 21 December 2014

2014-12-21T08:12:12Z

← Older revision		Revision as of 08:12, 21 December 2014
Line 9:		Line 9:

	=== How to remote control someone elses desktop ===		=== How to remote control someone elses desktop ===
	# Ask the other person to download and run Teamviewer (http://www.~~teamviewer~~.com/~~download~~/~~TeamViewerQS.exe for Windows or http://www.teamviewer.com/download/TeamViewerQS.dmg on Mac~~). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password		# Ask the other person to download and run Teamviewer (http://www.neosys.com/help/). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password
	# Run the Teamviewer Support Utility from (http://www.teamviewer.com/download/TeamViewer_Setup.exe for Windows or http://www.teamviewer.com/download/TeamViewer.dmg for Mac) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.		# Run the Teamviewer Support Utility from (http://www.teamviewer.com/download/TeamViewer_Setup.exe for Windows or http://www.teamviewer.com/download/TeamViewer.dmg for Mac) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.
	# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.		# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.

Arya Mohandas: Reverted edits by Arya Mohandas (talk) to last revision by Ashwin

2014-12-21T07:54:21Z

Reverted edits by Arya Mohandas (talk) to last revision by Ashwin

← Older revision		Revision as of 07:54, 21 December 2014
Line 2:		Line 2:

	# Run Teamviewer from Start > Program Files		# Run Teamviewer from Start > Program Files
	# If Teamviewer is not installed download and install it from http://www.~~neosys~~.com/~~help~~/		# If Teamviewer is not installed download and install it from (http://www.teamviewer.com/download/TeamViewer_Setup.exe if you are on Windows or http://www.teamviewer.com/download/TeamViewer.dmg if you are on Mac
	# Once Teamviewer has opened up, get your ID and Password as displayed on the screen and give it to the party that wants to establish the connection		# Once Teamviewer has opened up, get your ID and Password as displayed on the screen and give it to the party that wants to establish the connection
	# The other party has to run Teamviewer from Start > Program Files or ~~download and install it from http://www.teamviewer.com/download/TeamViewer_Setup.exe~~. After Teamviewer has opened up, tell them to enter your ID in '''Create Session section''', then select Remote Support and click on Connect to Partner.		# The other party has to run Teamviewer from Start > Program Files or follow the instruction no 2 if Teamviewer is not installed. After Teamviewer has opened up, tell them to enter your ID in '''Create Session section''', then select Remote Support and click on Connect to Partner.
	# Teamviewer will connect to you now and will prompt them for your password. They have to enter the same password as you provided. After successful authentication the other party will be able to view your desktop.		# Teamviewer will connect to you now and will prompt them for your password. They have to enter the same password as you provided. After successful authentication the other party will be able to view your desktop.
	# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.		# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.

	=== How to remote control someone elses desktop ===		=== How to remote control someone elses desktop ===
	# Ask the other person to download and run Teamviewer (http://www.~~neosys~~.com/~~help~~/). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password		# Ask the other person to download and run Teamviewer (http://www.teamviewer.com/download/TeamViewerQS.exe for Windows or http://www.teamviewer.com/download/TeamViewerQS.dmg on Mac). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password
	# Run Teamviewer (http://www.teamviewer.com/download/TeamViewer_Setup.exe) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.		# Run the Teamviewer Support Utility from (http://www.teamviewer.com/download/TeamViewer_Setup.exe for Windows or http://www.teamviewer.com/download/TeamViewer.dmg for Mac) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.
	# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.		# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.

Arya Mohandas at 07:09, 7 December 2014

2014-12-07T07:09:14Z

← Older revision		Revision as of 07:09, 7 December 2014
Line 4:		Line 4:
	# If Teamviewer is not installed download and install it from http://www.neosys.com/help/		# If Teamviewer is not installed download and install it from http://www.neosys.com/help/
	# Once Teamviewer has opened up, get your ID and Password as displayed on the screen and give it to the party that wants to establish the connection		# Once Teamviewer has opened up, get your ID and Password as displayed on the screen and give it to the party that wants to establish the connection
	# The other party has to run Teamviewer from Start > Program Files or ~~follow the instruction no 2 if Teamviewer is not installed~~. After Teamviewer has opened up, tell them to enter your ID in '''Create Session section''', then select Remote Support and click on Connect to Partner.		# The other party has to run Teamviewer from Start > Program Files or download and install it from http://www.teamviewer.com/download/TeamViewer_Setup.exe. After Teamviewer has opened up, tell them to enter your ID in '''Create Session section''', then select Remote Support and click on Connect to Partner.
	# Teamviewer will connect to you now and will prompt them for your password. They have to enter the same password as you provided. After successful authentication the other party will be able to view your desktop.		# Teamviewer will connect to you now and will prompt them for your password. They have to enter the same password as you provided. After successful authentication the other party will be able to view your desktop.
	# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.		# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
Line 10:		Line 10:
	=== How to remote control someone elses desktop ===		=== How to remote control someone elses desktop ===
	# Ask the other person to download and run Teamviewer (http://www.neosys.com/help/). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password		# Ask the other person to download and run Teamviewer (http://www.neosys.com/help/). After they run it, Teamviewer will display their ID and Password on their screen. You need to get the ID and Password
	# Run Teamviewer and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.		# Run Teamviewer (http://www.teamviewer.com/download/TeamViewer_Setup.exe) and enter the provided ID in the Create Session section, select Remote Support and click on Connect to Partner. Teamviewer establishes a connection and prompts for the password which has to be entered at this stage. After successful authentication you will be able to view the desktop of the other person.
	# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.		# If you need to control their desktop you need to tell the other person to click on Allow Remote Control.

← Older revision		Revision as of 13:09, 13 August 2018
Line 1:		Line 1:
	NEOSYS uses the commercial license of Teamviewer 7.		NEOSYS uses the commercial license of Teamviewer QS.

	=== How to get Teamviewer 7 ===		=== How to get Teamviewer QS ===
	For remote support download ~~Teamviewer7~~ by:		For remote support download TeamviewerQS by:
	#Going to [[http://www.neosys.com/help/]] or NEOSYS Menu -> Help -> NEOSYS Help Desk		#Going to [http://www.neosys.com/help TeamviewerQS] or NEOSYS Menu -> Help -> NEOSYS Help Desk.
	#Choosing the appropriate operating system either Windows or Mac.		#Choosing the appropriate operating system either Windows or Mac.
	#Save the download file and install.		#Save the download file and install.

	=== How to give NEOSYS Support access to view/control your desktop using ~~Teamviewer~~ ===		=== How to give NEOSYS Support access to view/control your desktop using TeamviewerQS ===

	# Run ~~Teamviewer~~ from Start > Program Files		# Run TeamviewerQS from Start > Program Files
	# Once ~~Teamviewer~~ has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.		# Once TeamviewerQS has opened up, get auto generated ID and Password as displayed on the screen and give it to Support.
	# Support will then connect to your computer.		# Support will then connect to your computer.
	# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.		# If you need to give them control of your desktop (i.e. move the mouse, type etc) you need to click on Allow Remote Control.
	# Do not logout, this will cause the ~~Teamviewer~~ session to close and a new password will be required by Support.		# Do not logout, this will cause the TeamviewerQS session to close and a new password will be required by Support.

	=== How to change your ~~Teamviewer~~ ===		=== How to change your TeamviewerQS ===
	# If ~~Teamviewer 7 is~~ running, close it.		# If TeamviewerQSis running, close it.
	# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.		# Click on Start –> Run –> Type %appdata% –> delete Teamviewer folder.

	=== Overcome the "Commercial Use suspected" message ===		=== Overcome the "Commercial Use suspected" message ===
	# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer		# Delete registry folder: hkcu/software/teamviewer and hklm/software/teamviewer
	# Restart your ~~Teamviewer~~ and you should get a new ID and also should solve the “Commercial Use Suspected” problem.		# Restart your TeamviewerQS and you should get a new ID and also should solve the “Commercial Use Suspected” problem.